Refusjonspolicy

Return & Refund Policy

Pure Electric Scooters Nordic
RLVNT Distribution AB
Bolshedens Industriväg 35
427 50 Billdal, Sverige

Email: pure@rlvnt.eu

VAT number: SE556889532901
Trade number Sweden: 556889-5329

Can I return products? 

If you purchase our products as a consumer, you are able to return your ordered products if the packing is unbroken and the products have a non-broken seal. To be able to make the return you have to notify us within thirty (30) days from order delivery or pick up. To do so, please contact us on pure@rlvnt.eu

We will shortly send you a confirmation of your request and provide you with a return form and return label (or stating the return address) and other information if needed.

The notification to us shall contain the following information:

  • the order number of the delivery,

  • your name and contact information, and

  • a specification of the product(s) to be returned.

Once you receive a product return confirmation from us, you must return the product no later than fourteen (14) days from the date of your refund request. You are responsible for all shipping and handling charges on returned products and are liable for any damage to the products during shipment.
Therefore, please make sure that the products are well-packed during shipment. We strongly recommend that you fully insure your return shipment against loss or damage and that you use a carrier that can provide you with proof of delivery for your protection.

Where do I return my product?

Pure Electric Scooters Nordic
RLVNT Distribution AB
Bolshedens Industriväg 35
427 50 Billdal, Sverige

E-mail: pure@rlvnt.eu

Do I get a refund?

Payments that you made to us for products returned in accordance with our return and refund policy will be refunded to you. You will also be refunded for standard shipping costs (i.e. the cheapest available way of shipping) you paid to us for the order if you return the whole order. If the returned products are damaged or if the value of the products is reduced in any other way, such value reduction will be deducted from the refund unless such reduction in value was due to our negligence exclusively.

When will I get my money back?

For products returned in accordance with this return and refund policy we will make reasonable efforts to ensure that you receive the refund as soon as possible and, at the latest, thirty (30) days after the date on which we receive the return shipment. The refund will be paid to you using the same payment method that you used to make the original payment on the Website unless otherwise agreed.

Who do I contact for questions regarding returns?

Please e-mail your questions to pure@rlvnt.eu

What if there is something wrong with my product?

If you live in Sweden, Danmark or Finland:

Send an e-mail to pure@rlvnt.eu and we will help you with your complaint.